Telemarketing Bureaus and Other Contact Centers — Market Size & Saturation

There are 12,124 telemarketing bureaus and other contact centers establishments in the United States — that's 3.7 businesses per 100,000 people.

12,124
Total Establishments (QCEW)
19,450
Total Firms
3.7
Businesses per 100K People

Is Telemarketing Bureaus and Other Contact Centers Oversaturated?

With only 3.7 businesses per 100,000 people, the telemarketing bureaus and other contact centers market has relatively low saturation. Just 12,124 establishments serve the entire US market.

Low saturation can indicate an opportunity — either the market is underserved, or there are high barriers to entry (capital requirements, licensing, specialized skills). If demand exists and you can clear the entry barriers, competition will be limited. However, verify that low saturation isn't due to declining demand.

Competition Dynamics

Entry and exit rates reveal how actively the competitive landscape is changing.

8.8%
Entry Rate
13.1%
Exit Rate
49%
5-Year Survival
-7.8%
Net Growth

More businesses are closing (13.1%) than opening (8.8%) — the market is consolidating. Remaining players may benefit from reduced competition.

Should You Enter This Market?

Here's a summary of the competitive picture for telemarketing bureaus and other contact centers:

Market Size

12,124 establishments

Density

3.7 per 100K people

Avg Revenue/Business

$10.2M/year

Competition Level

Low Competition

Low competition suggests opportunity — if you can clear entry barriers and validate demand in your local market, you'll face fewer rivals.

Revenue benchmarks for Telemarketing Bureaus and Other Contact Centers →Survival & failure rates →

Frequently Asked Questions

How many telemarketing bureaus and other contact centers businesses are in the US?
There are 12,124 telemarketing bureaus and other contact centers establishments in the United States (19,450 unique firms). This translates to approximately 3.7 businesses per 100,000 people nationwide.
Is the telemarketing bureaus and other contact centers market oversaturated?
With only 3.7 businesses per 100K people, the telemarketing bureaus and other contact centers market has low saturation and may present opportunities for new entrants.

Sources: Bureau of Labor Statistics QCEW (2023), U.S. Census Bureau Business Dynamics Statistics. Population: 331,449,281 (2020 Census).