Telemarketing Bureaus and Other Contact Centers Revenue Benchmarks
The average telemarketing bureaus and other contact centers business in the United States generates $10.2M in annual revenue, according to the U.S. Census Bureau Statistics of U.S. Businesses (SUSB 2021). There are 2,435 telemarketing bureaus and other contact centers businesses in the U.S., employing 410,038 workers with an average profit margin of 8.0%. The average employee in this industry earns $53K per year (Bureau of Labor Statistics QCEW 2023).
What Does a Telemarketing Bureaus and Other Contact Centers Business Actually Do?
Call centers handling outbound sales, inbound customer service, appointment setting. Include US-based and offshore.
Who buys: Companies outsourcing sales/support, non-profits (fundraising), political campaigns.
Average Revenue
$10.2M
per year
Profit Margin
8.0%
industry average
Revenue / Employee
$60K
per year
Total Businesses
2,435
in the US
Est. Owner Income
$814K
small business avg
Labor Cost
55.0%
of revenue
Avg Employee Wage
$53K
per year (BLS)
Market Saturation
0.7
firms per 100K people
How Much Do Telemarketing Bureaus and Other Contact Centers Charge?
Call centers and telemarketing bureaus — outbound sales, inbound customer service, appointment setting.
| Service | Typical range |
|---|---|
US-based outbound (per hour) | $20–45/hour |
Offshore outbound | $8–18/hour |
Inbound customer service (per minute) | $0.50–1.50/minute |
Appointment setting (per appointment) | $25–200 per appointment set |
Ranges based on industry rate surveys and typical published pricing. Actual quotes vary by city, business size, and job complexity.
Complete telemarketing bureaus and other contact centers business plan
A 12-section data-backed business plan for a telemarketing bureaus and other contact centers business — executive summary, market analysis, competitive landscape, revenue model, 3-year financial projections, operations, marketing, staffing, funding request. Pre-populated with real Census, IRS, and BLS data on this industry. Free to view.
Cost Structure — Where Every $100 in Revenue Goes
Approximate P&L breakdown for the telemarketing bureaus and other contact centers industry. Labor share and net profit are grounded in Census SUSB and IRS SOI data. Other lines are split using sector-typical ratios.
| Category | Per $100 revenue | Per typical business | What's in it |
|---|---|---|---|
Direct service costs | $7 | $753K | Cleaning supplies, uniforms, equipment consumables — depends on service type. |
Wages & benefits | $55 | $5.6M | Payroll for all employees at the business (owner comp not included for small owner-operators). |
Rent & facilities | $6 | $564K | Rent or mortgage on business location plus utilities tied to the space. |
Marketing & advertising | $4 | $376K | Google/Meta ads, SEO, print, referral fees, event sponsorships. |
Other operating costs | $20 | $2.1M | Insurance, background checks, training, transportation, admin. |
Net profit | $8 | $814K | What remains for the owner or shareholders after all business expenses. |
Directionally accurate for a typical business in the industry. Individual businesses vary widely — a franchise may run a very different cost mix from an independent, and older established businesses often have lower labor share than newer ones.
Average Revenue by Business Size
Industry Dynamics (Census BDS 2023)
New Business Rate
8.81%
openings/year
Closure Rate
13.14%
closings/year
Net Job Growth
-7.8%
annual
Businesses Closed
2,058
in 2023
Firm Count Trend
Should You Start a Telemarketing Bureaus and Other Contact Centers Business?
Startup Cost
$50K – $250K
Break-Even
2 months
5-Year Survival Rate
50.0%
Related Industries
Frequently Asked Questions
- What does a telemarketing bureaus and other contact centers business do?
- Call centers handling outbound sales, inbound customer service, appointment setting. Include US-based and offshore. Companies outsourcing sales/support, non-profits (fundraising), political campaigns.
- How much do telemarketing bureaus and other contact centers charge?
- Call centers and telemarketing bureaus — outbound sales, inbound customer service, appointment setting. See the pricing table above for typical rates by service type.
- How much does the average telemarketing bureaus and other contact centers make per year?
- The average telemarketing bureaus and other contact centers business generates $10.2M in annual revenue, based on U.S. Census Bureau data (SUSB 2021). After expenses, the estimated owner profit is $814K per year at a 8.0% profit margin.
- How many telemarketing bureaus and other contact centers businesses are there in the US?
- There are 2,435 telemarketing bureaus and other contact centers businesses operating in the United States, employing a total of 410,038 workers.
- How much does it cost to start a telemarketing bureaus and other contact centers business?
- Startup costs for a telemarketing bureaus and other contact centers business typically range from $50K to $250K, with a 5-year survival rate of 50.0%.
- What is the average salary in the telemarketing bureaus and other contact centers industry?
- The average employee in the telemarketing bureaus and other contact centers industry earns $53K per year, according to Bureau of Labor Statistics data (QCEW 2023).
Industry Growth & Survival
The telemarketing bureaus and other contact centers industry is contracting — losing jobs at a net rate of 7.8% per year. More establishments are closing (13.1%) than opening (8.8%), suggesting market challenges.
Approximately 49% of telemarketing bureaus and other contact centers businesses survive their first 5 years. This is near the national average (~50%), with typical business risk. In 2023, 2,058 firms in this industry closed permanently.
Employment & Wages
The average employee in the telemarketing bureaus and other contact centers industry earns $53,414/year. This is near the national average of ~$65K. With 12,124 establishments employing 358,899 people, the typical business has about 30 employees.
Industry Trend (2000–2023)
The telemarketing bureaus and other contact centers industry has declined 23% since 2000 (from 25,410 to 19,450 firms).
See full historical statistics →Compare Telemarketing Bureaus and Other Contact Centers revenue with other industries: